Energy Audit Privacy Policy

EnerSolution Inc. – Protecting Your Information with Care

At EnerSolution Inc., safeguarding your privacy is one of our top priorities. Whether you are using our website, booking a home or commercial energy audit, applying for government rebates or financial incentives, or requesting information about becoming an energy advisor, we are committed to protecting the personal information you share with us.

We comply with all applicable Canadian privacy laws and regulations, and we ensure that your data is collected, stored, and used responsibly and transparently.

Introduction

This Privacy Policy describes how EnerSolution Inc. (“EnerSolution”, “we”, “our”, or “us”) collects, uses, stores, and shares information through our website (www.enersolution.ca) and in connection with our services, including energy audits, rebate support, commercial energy assessments, and related solutions.

By using our Site or services, you agree to the practices outlined in this Privacy Policy.

Why We Collect Information

We collect personal information only when it is necessary to:

• Provide and improve our services (home and commercial energy audits, rebate assistance, energy efficiency upgrades).

• Meet our contractual and regulatory obligations as a NRCan-licensed Service Organization.

• Communicate with you about your energy audit, rebate applications, or partnership inquiries.

• Comply with legal, tax, and regulatory requirements.

What Information We Collect

1. Non-Personal Information

Automatically collected data that does not identify you directly, such as:

• Browser type, operating system, device information, and IP address.

• Site usage data (pages visited, time on site, interactions).

• Cookies and analytics data (to improve functionality and user experience).

2. Personal Information

Information you voluntarily provide or that we require to deliver our services, such as:

• Name, address, phone number, and email.

• Property details necessary for an energy audit or rebate application.

• Payment details (if applicable).

• For commercial clients: business contact details, building data, and project information.

How We Use Your Information

We use your information only for purposes related to the services you request, including:

• Scheduling and completing energy audits.

• Submitting rebate and financial incentive applications on your behalf.

• Providing technical reports and recommendations.

• Responding to inquiries and customer support requests.

• Improving our website, tools, and services.

• Sending important updates about audits, rebate programs, or regulatory changes.

We may also use non-identifiable, aggregated data for research, analytics, and improving energy efficiency services.

Sharing of Information

We do not sell or rent your personal information.
We only share data in these circumstances:

• With trusted third-party partners (e.g., NRCan, government rebate administrators, subcontractors) as required to deliver services.

• To comply with legal, regulatory, or enforcement requirements.

• During a business transaction (e.g., merger, acquisition), with safeguards in place.

All third-party providers working with us are required to maintain strict confidentiality and data protection standards.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with laws, including NRCan record-keeping requirements for energy audits and rebate submissions. Once no longer needed, data is securely deleted or anonymized.

Cookies & Tracking

Our website uses cookies and third-party analytics tools (such as Google Analytics) to improve user experience, measure site performance, and provide relevant content.

• You can manage or disable cookies through your browser settings, though some features may be limited.

• Analytics data does not personally identify you.

Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Withdraw consent (where applicable).

• Opt out of marketing communications.

• File a complaint with a Canadian privacy authority if you believe your data rights are violated.

To exercise these rights, contact us at Admin@EnerSolution.ca.

Security Measures

We use industry-standard safeguards (encryption, access controls, secure servers) to protect your data from unauthorized access, loss, misuse, or alteration.
However, no method of data transfer over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Minors

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If we become aware of such data being collected, we will delete it promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in services, regulations, or technology. Any updates will be posted on this page with a revised “Last Modified” date.

Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:

📧 Admin@EnerSolution.ca
🌐 www.enersolution.ca